After Care / Support

This is the 24/7 support resource page for Baker Stone clients.

Welcome to the Baker Stone Support Page

We’re sorry if you’ve reached this page and are having problems but the good news is, our team are here to help! If your visiting during our UK local time office hours and your support requirements are immediate then please use the contact details on this page to get in touch.

If your requirements are of a less urgent nature or are office are currently closed, then please use our Helpdesk system to tell us about the problems your experiencing.  As soon as one of our team is in the office they will respond to your request and get in touch as soon as possible.

Helpdesk

Our Helpdesk provides you with a convenient web based portal to both log issues and access our Knowledgebase and Forum regardless of your time zone or our office hours.

We aim to respond to all tickets within 12-24 hours but often a lot sooner or for contract clients, within any agreed SLA.

Remote Support

Our remote support software enables us to quickly and conveniently connect to your PC or Mac computer and assist you over the phone.

Simply download and install the software below to get started.

UK Office

Baker Stone Systems Ltd
20-22 Wenlock Road
London. United Kingdom.
N1 7UG
Company registered in England: 7320489
VAT No.: GB 997 4605 60

+44 (0) 20 7193 9691
+44 (0) 114 360 2220
hello@bakerstone.com

Office hours (UK Local time)

Weekday: 08:30 to 18:00
Saturday: 08:30 to 12:30
Sunday: 08:30 to 12:30

Remote Support Client

Remote Support Unattended

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